Terms & Conditions

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PAYMENT

We accept Credit Card, Direct Deposit or Cheque/Money Orders as payment for goods. You will be given an option to select the method of payment at Checkout.

Please be advised that the Credit Card payment is processed through an encrypted server hosted by Paypal. This allows complete privacy of your transactions and also speeds the processing of your order as we are automatically notified once payment has been received.

Our shopping cart software will automatically generate a confirmation email with your order details - if you do not receive this within 24 hours of placing your order please contact us.

PRODUCTS

All products are shown as accurately as possible. We do not take responsibility for any variation in colours, textures etc as this can be affected by your individual PC monitor when viewing.

We make every effort to keep our website up to date with current stock quantities. In the event that an item is out of stock at the time of processing your order, we will contact you by email to give you the opportunity to select a different colour/style product. If we do not hear back from you within 24 hours of sending the email your order will be posted minus the "out of stock" item/s and a credit will be given for any excess amounts paid. Items will not be backordered, however you can request to be notified when the item is back in stock so that you can place a new order for it.

RETURNS

BuyPakula.com offers a 30-day money-back guarantee on all products (excluding clearance items) if you are not satisfied with your purchase. Please contact us to arrange a refund, replacement or store credit.

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Live Help

Live Help from Peter Pakula

If you would like some advice on which lures to get, suggested rigging, or even working out how to order on this store we are here to help make it easay for you. Just Click on the image above. Our On-Line help is text based and you can exchange photos, files and video plus you can email the conversation to keep a record of our conversation. It's a great tool, please feel free to take advantage of the service. Please note our time zone is East Coast Australia - Operating hours are 8am to 9pm. Outside of these hours please leave a message.

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